Westend Hotel

BEWARE: Scam/Fraud at Hotel West End, Matheran — Highly Disappointing & Overrated I am writing this review with the sole intention of protecting fellow travelers from falling victim to the fraudulent practices at Hotel West End, Matheran. Please read this carefully before making your booking — my experience was extremely disappointing, and I want others to be aware of what they’re getting into. Why We Chose West End We made a last-minute change to our plans, cancelling our booking at Scarlett Resort (where we’ve had great experiences earlier) to try something new. Unfortunately, this turned out to be a terrible decision that ruined the purpose of our trip. The Reality — Nothing Like What’s Promised Despite booking and pre-confirming a Cottage for our stay on 28th June 2025, we were shocked to be allotted a tiny, cramped, dirty 10x10 tent upon arrival — not the promised cottage. The tent was unhygienic, stinking, and absolutely unfit for a comfortable stay. This is clear fraud and misrepresentation. Please note: The rooms are NOT what you see in the photos — don’t fall for the misleading listings. Poor Facilities & Service • Power Failure: The property had frequent power cuts throughout our stay, with no proper backup. You can imagine how frustrating it was. • No Network / Wi-Fi: There was zero mobile network connectivity, and to make matters worse, hotels working Wi-Fi was so weak that even normal messages couldn’t downloaded either. If you’re hoping to stay connected for work or emergencies — forget it. • Rooms: We booked a Cottage a month in advance, but were fraudulently given a tiny 10x10 tent — cramped, dirty, stinking, and completely unhygienic. The bathrooms were filthy, no hot water and beds were uncomfortable. Photos online are misleading — what you see is NOT what you get. • Service: Absolutely poor. The reception staff didn’t even offer us a seat or water during check-in. Calls to housekeeping or reception went unanswered. Repeated requests for basic services were ignored. • Food: Food was bland, tasteless, and of poor quality. Also the buffet ran out of dishes early. • Overpriced: For a stay costing over ₹7,000, the experience was pathetic and not at all value for money. The Only Positive The property has some greenery, a small garden, a dirty pool and basic recreational options like table tennis, carrom, and a spa. But these minor plus points don’t come close to making up for the terrible stay. Final Verdict — AVOID THIS PLACE West End is highly overrated. I’ve stayed at other Matheran resorts (Scarlett, Byke Heritage, Alexander, Horseland), and this was by far the worst. Despite raising concerns during our stay, no meaningful support or resolution was offered. This property thrives on show-off and misleading travelers — please don’t waste your hard-earned money here. 👉 Recommendation: Skip West End completely. I strongly suggest staying at Scarlett Resort instead — an amazing place that offers great service, food, and a memorable s

We visited the place on a weekday in June 2025. It was raining heavily and had a very cloudy, yet beautiful, weather. The location is very nice, silent, calm, and peaceful. It is a 15-minute walk from the market area. It's lush green and you can spend a good time inside the property as well. Very close to the major viewing points as well. Echo Point, Charlotte Lake was extraordinary with the clouds and rain. The Deluxe Garden View room we stayed in was small, but it had a nice balcony to enjoy the weather and the monkeys. Overall clean, Food was okay. Buffet is widespread, but not all things are available from the menu in Alacarte. We ordered hot milk at 7:30 am but for whatever reason - be it rain or unavailability we were only attended to post 8.30 am. The staff can be more hospitable, presentable, smiling, but the manager was friendly and happy. He accommodated us well. I recommend this place to families, friends and couples. Large groups can easily be accommodated. They have tent rooms that are comfortable and well-made made too.

It was a very good experience. Property is amazing and food is delicious. This was our 3rd stay in the westend hotel. Had amazing experience.

Experienced real nature at the resort. Good service. Good management. Good conditioned room. Swimming pool and food was also nice.

We stayed here for one night, the property has facilities like swimming pool, garden, good open area and has lot of Trees. The room is value for money. Food taste was decent.

The property is very well maintained, spacious and there's so much to do. They have a swimming pool, children's play area, table tennis, carrom..there's something for everyone. Breakfast was also very good and the staff are very polite and courteous.